We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.
We want you to feel like every item is the perfect match for your salon. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, please fill out the form on 'contact us' page.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Large Item Return Policy
Items include: pedicure chair, manicure table, and any item listed on salon furniture.
You can return a large item within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.
Before installing the appliance, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the product.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Full or partial refund can be returned as store credit or cash back to your bank card once we received and inspected the product. Please allow 3 to 5 business days before the fund to show up on your bank statement.
For any further questions, please email us at firstname.lastname@example.org. We will answer you promptly.