Shipping & Handling - Large Items

General Information

Quick tip! Your order contains a large item if you are choosing how and where the item will be delivered during checkout.

For these items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered at your home.

Process

Due to size and weight, large items must be shipped by truck. Therefore, delivery can take one to three weeks. Here’s a list of steps regarding this kind of shipment.

1) You choose a delivery option for your item at checkout. Available delivery methods vary by item; all options will be displayed in cart.

2) Your order gets picked up from the warehouse. We'll send you a shipping confirmation email to let you know your order is on its way.

3) Your order is shipped to a local delivery agent. A carrier transports your order to a delivery professional in your area.

4) You schedule a delivery appointment. When the local delivery agent has your order, they will contact you to schedule a delivery date and set a time window.

5) Enjoy your new item! Check the conditions and packaging of your order. If you have any concerns, describe the issue on the delivery receipt provided by the driver. As always, feel free to contact us for any additional help!

Delivery Methods

You must pick a delivery method for large items at checkout so we can ensure a smooth delivery. For each method, your local delivery agent will contact you to arrange a date and a four-hour window for delivery. Signatures are required for all deliveries unless otherwise stated. Assembly services and packaging removal are not included unless otherwise stated.

Curbside (You Unload)

A delivery truck will arrive outside of your home within the scheduled four-hour window. Please note that you will have to unload the item(s) from the truck and move it into your home. You may want to ask a family member or friend for an extra hand.

Curbside (We Unload)

The delivery team will unload the item(s) and place it on the curb outside your home. Once it’s been dropped off, it’s yours! You may want to ask a family member or friend for an extra hand to move it.

All-Inclusive Delivery by SpaZone: Delivery, Assembling, & Installation

We offer all-inclusive delivery option to states such as TN, SC, NC, GA, AL, FL, and VA on various large products.  Our team will schedule a delivery time, assemble the product(s), and complete the installation.  

For any questions, please email us at support@spazone.us.  We will answer you promptly.